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Your Rights, Our Rules, Spelled Out Plainly

mdlottery operates under a framework of state-specific legal requirements, and every policy on this page reflects the obligations we hold to you as an account holder.

State-dependent accessAccount holder rightsData retention policyJurisdiction-specific termsContact paths for disputes
mdlottery Your Rights, Our Rules, Spelled Out Plainly
POLICY CONTACT PATHS

Reach Us With Legal or Policy Questions

If a policy clause isn't clear, or you want to request a change to your account data, we have three direct contact paths. Each one connects you to a team member who handles account and policy matters specifically — not a general helpdesk queue.

Live Chat Start a live chat session from your account dashboard. A policy-trained agent picks up the thread and can reference your account record directly during the conversation.
Email Support Send a detailed policy question or data-request email to our support address. We respond to policy-related emails with a documented reply you can keep for your records.
Account Settings Portal Your account settings page lets you update contact preferences, review stored payment methods like PayPal or Venmo, and submit a formal data-deletion request without contacting support.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Every account on mdlottery is protected by SSL encryption in transit and at-rest hashing for stored credentials. We do not retain your full PayPal, Venmo, or Play+ account numbers on our servers after a transaction completes — only a tokenized reference used for future authorization. Here is what we do with the data we do hold, and how you can act on it.

Data Handling

We collect only what is legally required for account creation and identity verification. Your personal details are not sold or rented to marketing partners under any circumstance.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the banner on your first visit or in browser settings.

Retention Schedule

Account records are kept for the period required by applicable state law. After that window closes and your account is inactive, we delete or anonymize your data on a rolling schedule.

Requesting Changes

To correct, export or delete your personal data, submit a request through your account settings page or via email support. We aim to complete verified requests within the period set by applicable state law.

Common Legal and Policy Questions

These are the questions we hear most often from account holders about how our legal terms, data practices, and account rights actually work in practice.

Yes. Access depends on state law and is available only in eligible states. If your state does not currently permit this type of online gaming, you will not be able to complete account registration.

You have the right to review, correct, export, or request deletion of your personal data. Submit that request through your account settings page or contact email support with your account details for verification.

No full credentials are stored. We retain a secure tokenized reference that allows future authorization without holding your actual PayPal or Venmo account number on our servers.

We will notify you by email if a legal change affects your account access. Pending balances, including any Play+ prepaid funds, will be handled per the terms in effect at the time of the change.

Start a live chat session from your dashboard or send a written request by email. Policy disputes are logged with a reference number and reviewed by our compliance team with a documented written response.

Updates are posted on this page first, and a notification is sent to the email address on your account. Continued use of your account after a posted change counts as acceptance of the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.